Rugby Events & Pre Season Trials

Rugby Xplorer

Sent to Rugby Xplorer admins on Wednesday 2 September. 

Rugby Xplorer Events!

Rugby Event functionality is now available.  

Rugby Events

• All Rugby Union events, tournaments, and matches conducted outside approved regular competitions, pre-season trials, inter association and/or other representative matches/programs must receive formal sanctioning approval.
• Member Unions have the authority to sanction events, tournaments and matches which are conducted within their respective jurisdictions. More info can be found here. 
• Rugby Events functionality is now available through Rugby Xplorer. Setup steps include:

1. New association application
2. Competition submission – where you identify competition details including age grade and game format, number of players per team, number of days event will run 
3. Payment settings – option to choose between team pays or player pays 
4. Competition creation – available once teams and players begin registering

• There are two self-help guides available here to provide additional information- ‘Rugby Events Setup’ and ‘Rugby Events Registrations’. 
• Please note, registrations for Rugby Events are available through your Rugby Account and will available in the Rugby Xplorer app when the next update is released. 

Admin Portal Updates

• ‘Entity Card’ now available at all levels, where a credit card can be attached to each Club, Association and/ or State. This is the ‘Club Card’ renamed and moved from under ‘Discounts’. This card is required for club discount codes and refunds to be processed (coming in the next update). 
• Design refresh
• Updated font in line with Rugby AU branding guidelines 
• Changed navigation for ‘My Account Details’ under ‘Payment Settings’ 
• Fixed spelling errors, e.g. ‘BP for losing team’ in ladders
• Updated admin login page (can still login through MyAccount)
• Visual scheduler available to compare different competitions (can only edit the competition you have selected) 

Registrations Clearances & Combined Teams

• The second time a player tries to register, they will be asked to request a clearance through the online self-registration process. The individual needs to request the clearance, a notification is sent to the current club, current association, new club, new association and player. 
• Once the CURRENT club and CURRENT association have both approved the clearance the player will receive an email confirmation of the approved clearance and will be asked to re-register. The player must complete the re-register process to appear in the new club’s player list. 
• The conversion (discounting of up the line fees for season registrations) will apply. Club fees are always charged in full. The ‘Registration Fee Liability’ table will explain how conversions work. 
• The Registration Clearances self-help guide provides steps on approving clearances and the clearance rules. 

Self-help guides and videos

• Self-help guides available here.
• Participants and Fan help videos available here. 
• Rugby Match Day app videos available here. 

Rugby Xplorer Assets

Want to publicise Rugby Xplorer on your social media accounts? Check out the available Rugby Xplorer assets here. 

Need more Help?

You can send an email to [email protected] or call our customer engagement team on 02 8005 5600. Please note, our Rugby Xplorer team are working reduced hours (Monday-Friday 9am-5pm and Saturday 9am-3pm, Sydney time) but will respond to you as soon as possible.